Title: | CARE REPRESENTATIVE ASSOCIATE |
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ID: | 111-14 |
Department: | Warren Service Center-Bowling Green,KY |
Salary Range: | N/A |
Company: | LifeSkills, Inc. |
Job Location: | N/A |
Title: CARE REPRESENTATIVE ASSOCIATE
Worksite: SERVICE CENTER
County: WARREN COUNTY
Hours Status: FULL-TIME- Hourly
Brief Job Description:
The Care Representative Associate provides administrative support for a single point of entry into services.
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Follow up on after-hours requests for new service including fax or email referrals.
- Maintain accurate and timely schedule master.
- Perform telephonic follow-up for missed appointments.
- Send mailings when appropriate for client care.
- Coordinate with other local agencies to gain referral/client information as appropriate.
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Maintain regional resource list to be able to accept calls requesting resources only in lieu of direct services.
OTHER ESSENTIAL FUNCTIONS:
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Accurately document content of telephonic screenings.
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Collect information necessary for administrative intake, including verification of Medicaid.
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Scan/upload all relevant documents to the EHR.
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Utilize motivational techniques to engage individuals missing appointments.
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Complete reminder calls for next day appointments.
QUALIFICATIONS:
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High School Diploma or Equivalent
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Be eighteen years of age or older.
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Two years of experience working with individuals who receive services for treatment of a: (mental health disorder, substance abuse disorder or co-occurring disorder) preferred, OR Two years of experience as a Customer Service Technician (CST) and having satisfactorily completed suicide prevention training.
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Valid driver’s license and proof of insurance.
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Must maintain reliable transportation.
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