Job Openings >> Care Representative
Care Representative
Title:Care Representative
Department:Warren Service Center- Adult Services-Bowling Green,KY
Salary Range:$15.87
Job Location:Bowling Green KY


Title: Care Representative

Worksite: Warren Service Center after training this will be a remote position.

County: Warren

Hours Status: Full-Time - 1st shift options are 8:00am to 5:00pm

Starting Pay Range: $15.87 Hourly



The Care Representative provides administrative support for a single point of entry into services.


    • Bachelor's Degree in mental health related field.
    • Prefer two years of relevant experience working with individuals who receive services for treatment of a: (mental health disorder, substance abuse disorder or co-occurring disorder)
    • Be eighteen years of age or older.
    • Valid driver’s license and proof of insurance.
    • Must maintain reliable transportation.
    • Once the training is completed this position will primarily be remote with some on-site requirements, therefore a quiet and secure place must be used as this will mostly be the 988 calls.



  1. Follow up on after-hours requests for new service including fax or email referrals.
  2. Maintain accurate and timely schedule master.
  3. Perform telephonic follow-up for missed appointments.
  4. Send mailings when appropriate for client care.
  5. Coordinate with other local agencies to gain referral/client information as appropriate.
  6. Maintain regional resource list to be able to accept calls requesting resources only in lieu of direct services.




  1. Accurately document content of telephonic screenings.
  2. Collect information necessary for administrative intake, including verification of Medicaid.
  3. Scan/upload all relevant documents to the EHR.
  4. Utilize motivational techniques to engage individuals missing appointments.



    1. Crisis de-escalation and/or coordinating access to crisis unit services if indicated.

2. Promptly answer suicide hotline calls, deescalate and document accordingly


LifeSkills is an Equal Opportunity Employer


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