Title: | Care Representative - FT |
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ID: | 2278 |
Department: | Warren Service Center-Bowling Green, KY |
Salary Range: | $15.87 Hourly |
Company: | LifeSkills, Inc. |
Job Location: | Bowling Green, KY |
Why choose LifeSkills? https://www.lifeskills.com/jobs
Opportunity to work for a nonprofit corporation passionate about the quality of care and providing a thoughtful approach for improving the lives of families in crisis since 1966.
Title: Care Representative
Worksite: Warren Service Center
County: Warren
Hours Status: Full-Time 1st shift 8:00am-5:00pm
Starting Pay Range: $15.87 Hourly
POSITION SUMMARY:
Provides administrative support for a single point of entry into services.
PRIORITY FUNCTIONS:
- Follow up on after-hours requests for new service including fax or email referrals.
- Maintain accurate and timely schedule master.
- Perform telephonic follow-up for missed appointments.
- Send mailings when appropriate for client care.
- Coordinate with other local agencies to gain referral/client information as appropriate.
- Maintain regional resource list to be able to accept calls requesting resources only in lieu of direct services.
OTHER ESSENTIAL FUNCTIONS:
- Accurately document content of telephonic screenings.
- Collect information necessary for administrative intake, including verification of Medicaid.
- Scan/upload all relevant documents to the EHR.
- Utilize motivational techniques to engage individuals missing appointments.
ADDITIONAL FUNCTIONS:
- Crisis de-escalation and/or coordinating access to crisis unit services if indicated.
- Promptly answer suicide hotline calls, deescalate and document accordingly
QUALIFICATIONS:
- Bachelor's Degree in mental health related field is required.
- Prefer two years of relevant experience working with individuals who receive services for treatment of a: (mental health disorder, substance abuse disorder or co-occurring disorder)
- Must be eighteen years of age or older.
- Valid driver’s license and proof of insurance.
- Must maintain reliable transportation.
- Once the training is completed this position will primarily be remote with some on-site requirements, therefore a quiet and secure place must be used as this will mostly be the 988 calls.
BENEFITS, Full-time employees enjoy:
- Holidays (11)
- Personal Day
- Vacation
- Sick Time
- Health, Dental, Vision, and Wellness plans
- Life Insurance, Disability, Flexible Spending Account, Supplemental Products and more
- Pension Plan! Defined retirement benefit through the Commonwealth of Kentucky. Participation is automatic and effective immediate upon hire.
LifeSkills/Pennyroyal is an Equal Opportunity Employer
Those interested and meet the minimum qualifications are encouraged to apply for positions on-line at https://lifehealthservices.applicantstack.com/x/openings?sort=1&sortdir=d