Why choose LifeSkills? https://www.lifeskills.com/jobs
Opportunity to work for a nonprofit corporation passionate about the quality of care and providing a thoughtful approach for improving the lives of families in crisis since 1966.

Title: IT Helpdesk Specialist
Worksite: LifeSkills Corporate Office
County: Warren
Hours Status: Full-Time
Starting Pay Range: $19.23 hourly

Brief Job Description:
Support employees in all facets of technology; is also the first contact to remedy employee issues related to email, security, hardware, software, phones, etc.

Job Responsibilities include:

• Overseeing ticketing system, timely response to end user requests, and escalating issues to other members of the IT team when necessary

• Helpdesk tasks including changing passwords, installation of printers, implementing security on file servers, etc.

• New user setup, maintenance of user accounts, and closing accounts in various systems (Active Directory, Zoom, etc.)

• End user hardware support

• Handling purchase requests

• Installation and maintenance of multiple software applications

• Microsoft Office support

• Support of Zoom Phones

Requirements for this position include:

• Efficient response to tickets, email, and phone requests

• Experience with user account support in various software systems, primarily AD

• Ability to evaluate reported issues and escalate the issue if necessary

• Willingness to travel to alternate LS locations across both regions

• Effective communication

• Attention to detail

• Desire to deliver strong and reliable customer support

• Understanding that our business and client information is highly confidential and a willingness to protect our client and employee data

BENEFITS, Full-time employees enjoy:

• Holidays (11), Personal Day, Vacation, Sick Time
• Health, Dental, Vision, and Wellness plans
• Life Insurance, Disability, Flexible Spending Account, Supplemental Products and more
• Pension Plan! Defined retirement benefit through the Commonwealth of Kentucky. Participation is automatic and effective immediate upon hire.

LifeSkills/Pennyroyal is an Equal Opportunity Employer
Those interested and meet the minimum qualifications are encouraged to apply for positions on-line at https://lifehealthservices.applicantstack.com/x/openings?sort=1&sortdir=d