|Title:||CARE REPRESENTATIVE ASSOCIATE|
|Department:||Warren Service Center-Bowling Green,KY|
Title: CARE REPRESENTATIVE ASSOCIATE
Worksite: SERVICE CENTER
County: WARREN COUNTY
Hours Status: FULL-TIME- Hourly
Brief Job Description:
The Care Representative Associate provides administrative support for a single point of entry into services.
Follow up on after-hours requests for new service including fax or email referrals.
- Maintain accurate and timely schedule master.
- Perform telephonic follow-up for missed appointments.
- Send mailings when appropriate for client care.
- Coordinate with other local agencies to gain referral/client information as appropriate.
Maintain regional resource list to be able to accept calls requesting resources only in lieu of direct services.
OTHER ESSENTIAL FUNCTIONS:
Accurately document content of telephonic screenings.
Collect information necessary for administrative intake, including verification of Medicaid.
Scan/upload all relevant documents to the EHR.
Utilize motivational techniques to engage individuals missing appointments.
Complete reminder calls for next day appointments.
High School Diploma or Equivalent
Be eighteen years of age or older.
Two years of experience working with individuals who receive services for treatment of a: (mental health disorder, substance abuse disorder or co-occurring disorder) preferred, OR Two years of experience as a Customer Service Technician (CST) and having satisfactorily completed suicide prevention training.
Valid driver’s license and proof of insurance.
Must maintain reliable transportation.