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CARE REPRESENTATIVE ASSOCIATE
Summary
Title:CARE REPRESENTATIVE ASSOCIATE
ID:111-14
Department:Warren Service Center-Bowling Green,KY
Salary Range:N/A
Company:LifeSkills, Inc.
Job Location:N/A
Description

 

Title: CARE REPRESENTATIVE ASSOCIATE

Worksite: SERVICE CENTER

County: WARREN COUNTY

Hours Status: FULL-TIME- Hourly

Brief Job Description:
The Care Representative Associate provides administrative support for a single point of entry into services.

 

  1. Follow up on after-hours requests for new service including fax or email referrals.

  2. Maintain accurate and timely schedule master.
  3. Perform telephonic follow-up for missed appointments.
  4. Send mailings when appropriate for client care.
  5. Coordinate with other local agencies to gain referral/client information as appropriate.
  6. Maintain regional resource list to be able to accept calls requesting resources only in lieu of direct services.

     

OTHER ESSENTIAL FUNCTIONS:

  1. Accurately document content of telephonic screenings.

  2. Collect information necessary for administrative intake, including verification of Medicaid.

  3. Scan/upload all relevant documents to the EHR.

  4. Utilize motivational techniques to engage individuals missing appointments.

  5. Complete reminder calls for next day appointments.

     

    QUALIFICATIONS:

    • High School Diploma or Equivalent

    • Be eighteen years of age or older.

    • Two years of experience working with individuals who receive services for treatment of a: (mental health disorder, substance abuse disorder or co-occurring disorder) preferred, OR Two years of experience as a Customer Service Technician (CST) and having satisfactorily completed suicide prevention training.

    • Valid driver’s license and proof of insurance.

    • Must maintain reliable transportation.

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